Privacy Policy
Last Updated: June 23, 2026
Patitas Coquetas, located at Benito Juárez #405, Colonia Centro, C.P. 38000, Celaya, Guanajuato, México, is responsible for the collection, use, protection, and processing of your personal data, in strict compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
If you have any questions or wish to contact us regarding your personal information, please email us at: privacy@patitascoquetas.com.
1. PERSONAL DATA WE COLLECT
To provide our handmade and custom-tailored services, we collect the following categories of personal data:
Identification and Contact Information: Full name, shipping address (within Mexico, the United States, or Canada), email address, and phone number (used for customer service and WhatsApp support).
Pet Customization Data: Specific body measurements of your pet (neck, chest, and length) required to manufacture custom-tailored garments.
Financial and Payment Data: When purchasing on our site, you may choose to pay via external platforms (PayPal or Mercado Pago) or enter your credit/debit card information directly through our secure integrated payment gateways. Financial data is processed securely via encrypted protocols and is used solely to authorize the transaction.
2. HOW WE USE YOUR INFORMATION (PURPOSES)
We divide the use of your personal data into primary purposes (essential for the service) and secondary purposes (marketing):
Primary Purposes (Essential):
Processing, managing, and fulfilling your purchase orders.
Manufacturing and handcrafting custom garments according to your pet's exact measurements.
Arranging international and domestic shipping logistics with FedEx.
Providing personalized customer service and order updates via WhatsApp or email.
Secondary Purposes (Optional Marketing):
Sending our email newsletter, exclusive discounts, and alerts regarding new seasonal collections.
Note: We will only send marketing communications if you explicitly subscribe or opt-in. You have the right to unsubscribe or opt-out at any time by clicking the "unsubscribe" link in any email.
3. DATA TRANSFERS
We do not sell or rent your personal data to third parties. We only transfer your information to specific third-party service providers when it is strictly necessary to fulfill our purchase agreement with you. These transfers do not require your explicit consent under Mexican law:
FedEx: Sharing your name and shipping address to handle transborder delivery logistics.
PayPal / Mercado Pago / Payment Gateways: Sharing transaction details to securely process credit/debit card payments.
4. YOUR RIGHTS: EXERCISING "ARCO" RIGHTS
Under Mexican law, you possess the rights to Access, Rectify, Cancel, or Oppose (ARCO Rights) the use of your personal data. You may also revoke any consent previously granted to us.
To exercise any of these rights, please send a detailed written request to privacy@patitascoquetas.com. Your request must include:
Your full name and the email address associated with your purchase.
A clear description of the specific right you wish to exercise (e.g., requesting the deletion of your account/data). We will review and respond to your request within twenty (20) business days.
5. COOKIES AND TRACKING
Our digital storefront utilizes cookies and similar tracking technologies to improve your browsing experience, remember your shopping cart items, and analyze website traffic. You can disable or modify cookies directly through your internet browser settings at any time.
6. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business operations or legal requirements. Any updates will be posted directly on this page with the revised "Last Updated" date.
